Department of Public Safety – Driver’s License Division Employee Survey
Conducted in support of a study for TxDPS at the direction of the Texas State Legislature
The University of Texas at Austin – Center for Transportation Research has been contracted to perform this study. We are seeking your input to increase our understanding of how the Driver’s License Division functions and determine possible recommendations for improvement.
We are requesting that you complete a survey containing questions about DLD and your job. We ask for no personally identifying information and it should take about 15 minutes to complete. The survey will produce an anonymous snapshot of DPS-DLD.
We would appreciate you accessing and completing the Driver’s License Program Survey. The survey can be accessed from a computer or a smartphone.
This survey is only being distributed to DLD Customer Service Representatives and License and Permit Specialists and has been approved by DPS Management. As such, you may take the survey on DPS time during your normal work hours, or you may take it on your own time. Participation is voluntary; however, we need employee input.
We would appreciate your response by December 20, 2019.
If you have any questions you can contact me.
Thank you for your time.
Darren Hazlett, P.E.
The University of Texas at Austin
Center for Transportation Research
office: 512-232-3077
cell: 512-576-1534
email: darren.hazlett@austin.utexas.edu